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Delta Air Lines tests video chat service

on December 4, 2017 | Leave a comment
In the Spotlight

A Delta Air Lines test program at the Ronald Reagan Washington National Airport allows customers to speak with a Delta specialist from the airport via video chat. Interactive digital touch screens with individual receivers are featured at the redesigned Delta Sky Assist so customers can connect face-to-face with specialists to do anything from changing a flight to sharing feedback. Accessible screens are also in place to accommodate persons with disabilities, including a keypad option for engagement via text. 

Delta will review the video chat test to understand if it creates a better engagement opportunity for the customer, while capturing employee feedback to drive improvements. 

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