John Day
President and CEO
Pacific Data Systems

“I just came back from a four-week trip, and I can tell you that the answer is easy: internet access. When I travel I take my business with me, and my wife takes along all her Facebook friends too. Using wireless data roaming to stay connected is outrageously expensive, so any hotel I stay at must have good internet access. Because of all my devices — notebook, smartphone, tablets — the only acceptable connection is via Wi-Fi access at the hotel that works in the room and around the property.”

Lagrimas A. “Pinki” Lujan
Membership development/public relations specialist
Guam Chamber of Commerce

“A dirty room. I had a friend recently book a room, and the toilet was not flushed and the bathtub was dirty. Where tourism is our number one industry, there is just no excuse for a room to be dirty when you check in.”

Tony Brinkley
Program manager
Unitek Environmental Guam

“I think the biggest thing for my wife and I is cleanliness, especially the sheets and towels — nice towels that actually soak up water too help.”

Lorraine S. Okada
President
Okada Managing Consulting Services

“No Wi-Fi, no stay. Free Wi-Fi is a must. We live in a world of instant communications. We work while we travel, so access to the internet is crucial. Outlets and USB [ports]. Most of our travel packs include electronics: cell phones, iPads, laptops, GPS, cameras, curling iron and/or electric shavers. All these need charging or an electric outlet. When hotel rooms aren’t retrofitted to have a minimum of four outlets in the room and two in the bathroom, it can break a deal. [Also essential are] cable TV and The Movie Channel — we always want to keep abreast of breaking news while traveling.”

Sophie Brindejonc
Financial adviser
Asia Pacific Financial Management Group

“Free Wi-Fi is a key hotel room feature that I consider when booking a room. When traveling, it is important to stay connected with my family and colleagues without the additional costs.”

Albert Huang
Owner and dentist
Island Dental

“In the hotel room, Wi-Fi internet service is very important. The overall customer service of the hotel is critical too.”

“When searching for a hotel and before confirming reservation, I always make sure that there is Wi-Fi capability in the room and not in the business office or lobby only. If it’s free, even better, but if the price is outrageous, then I would look for a better option. Another feature that can make my stay is the capability to make hot water.”

Hazel Mira

Human resources manager

WDI International Inc.

Soraya Vongjalorn
Human resources coordinator
International Consolidated Contracting LLC

“First off is if the room is the right size for the right price […]. Second is, of course, internet, as we all are so hooked to our gadgets now days. Last, but not least, I look for what is offered in the hotel, [such as a] gym, spa and bar.”