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Passport to the Airline Industry: Japan Region

on January 22, 2017 | Leave a comment
Business News Features

A Guam Business series for 2017 providing a birds-eye view of carriers serving Micronesia

Unitednewlogo

Shinohara

Shinohara

United Airlines

Head executive: Oscar Munoz, CEO

Regional head: Samuel V. Shinohara, managing director of operations Asia/Pacific

Number of employees: 910 in Micronesia; 772 in Guam

Awards in 2016:

  • 100% rating on Human Rights Campaign’s Corporate Equality Index and Best Places to Work for LGBT Equality
  • United MileagePlus loyalty program as Best Overall Frequent-Flyer Program

Routes and service launch dates in Micronesia:

  • Guam-Saipan and Micronesia: 1968
  • Guam-Tokyo (via Saipan): 1977
  • Guam-Manila: 1982
  • Guam-Nagoya: 1983
  • Guam-Honolulu/U.S.: 1984
  • Guam-Fukuoka: 1987
  • Guam-Sendai: 1990
  • Guam-Sapporo: 1990
  • Guam-Hong Kong: 1991
  • Guam-Osaka: 1994
  • Guam-Shanghai: 2014

Cost tiers/classes: Economy, Economy Plus, Business, Global First, Polaris

Alliance: Star Alliance

Extra fees: $100 for extra baggage

In-flight amenities: Complimentary non-alcoholic beverages, complimentary or available-for-purchase meals, in-flight WiFi for purchase, audio and movie entertainment, duty free shopping, blankets and pillows, Hemispheres in-flight magazine

On-time performance: 71.4% (November)

Claim to fame: United has served Micronesia since 1968 when it was Air Micronesia

Future opportunities/changes in regards to Micronesia services: “United will continue to invest in product and service enhancements. After the success of United’s retrofitted B737-800 aircraft, the airline is looking at more upgrades and further improvements to its fleet.”

 

Delta logo

Morimoto

Morimoto

Delta Air Lines

Head executive: Edward Bastian, CEO

Regional head: Masaru Morimoto, managing director – Japan and Micronesia

Number of employees: 80,000 worldwide; 8 in Micronesia (Guam, Saipan and Palau)

Awards in 2016:

  • 35 Years of Service Award from Guam Chamber of Commerce
  • Pristine Award from the Palau Visitors Authority
  • Fortune’s Top 50 Most Admired Companies and Most Admired Airlines
  • No. 2 on Fortune’s Best Companies for Diversity
  • No. 1 in the Business Travel News annual airline survey
  • Glassdoor Employee’s Choice Awards

Routes and service launch dates in Micronesia:

  • Tokyo/Narita-Guam: Apr 30, 1981
  • Tokyo/Narita-Saipan: June 1, 1989
  • Tokyo/Narita-Palau: Dec. 22, 2010

Cost tiers/classes: Business, Delta Comfort, Main Cabin

Alliance: SkyTeam

Extra fees: $40 for extra luggage (more than two for business, more than one for main cabin)

In-flight amenities: Blanket, WiFi, toys and books for children, inflight magazine Sky

On-time performance: 91.4% (November)

Claim to fame: According to U.S. Department of Transportation’s monthly report, Delta ranked No. 1 from January to November in completion factor with 99.5%, missed bag ratio with 1.80 and on-time arrival with 74.7%. In terms of flights between Tokyo-Narita and Guam, Saipan and Palau, Delta’s completion factor was 99.6% and on-time arrival was 92.8% from January to Dec. 19.

Future opportunities/changes in regards to Micronesia services: “Micronesia continues to be a very attractive destination for Japanese family vacation. Recent developments in this area are encouraging. Delta would like to play a key role to serve this market.”

 

japan airlines - JAL

Nagata

Nagata

Japan Airlines

Head executive: Yoshiharu Ueki, representative director and president

Regional head: Hirofumi Nagata, vice president and regional manager

Number of employees: 11,224 worldwide

Routes: Guam-Narita: 1970

Cost tiers/classes: First, Business, Premium Economy, Economy

Alliance: Oneworld

Extra fees: $100 for extra baggage

In-flight amenities: Skyward magazine, inflight shopping, JAL original aroma wet towels, in-flight entertainment including Sky Manga

On-time performance: 87% (November)

 

 

Asiana Airlines logo

Asiana Airlines

Head executive: Soo Cheon Kim, president and CEO

Regional head: Jong Hong Lee, general manager – Saipan regional office

Number of employees: 10,112 worldwide, 11 in Saipan

Awards in 2016:

  • No. 1 recommended brand in Korea Industry Aviation Division by Korea Most Admired Company
  • World’s Best Economy Class, Best Economy Class Seat and Best Economy Class Catering by Skytrax
  • Korean Standard Premium Brand Index and Korean Sustainability Index by Korea Standard Association
  • No. 1 in Korean Customer Satisfaction Index Aviation Service Category by KMAC
  • No. 1 in Korean Standard-Service Quality Index, Korean Standard-Contact Service Quality Index and Korea Good Company, Aviation Service Category by KSA
  • No. 16 on the World Airline Award’s list of World’s Top 100 Airlines

Routes and service launch dates in Micronesia:

  • Incheon-Saipan: May 27, 1992
  • Busan-Saipan: Oct. 10, 1995
  • Kansai Osaka-Saipan: Dec. 18, 2008
  • Incheon-Palau Sept. 1, 2010

Cost tiers/classes: First Suite, First, Business Smartium, Business, Economy (only Business and Economy available for Saipan routes)

Alliance: Star Alliance

Extra fees: $100 for extra baggage (Saipan route)

In-flight amenities: Comforter sets and pajamas on some long-haul route upper classes, traveler’s kit with cosmetics and toiletries, noise-canceling headphones

On-time performance: 65.1% (November)

Claim to fame: Under the slogan “the one and only earth, as precious as our customers,” Asiana has always put the earth first. It became the first airline in the world accredited by ISO 14001 in 1996, actively involving all executives and employees in the company-wide environmental management practices. Asiana implemented “environmental friendly flight” as the highest-standard green operation and minimizes energy consumption in all operation procedures.

Future opportunities/changes in regards to Micronesia services: “Asiana Airlines has introduced electric vehicles for its aircraft maintenance around the airports to reduce GHG emissions and fuel expense. Moreover, to promote the green travel among passengers, Asiana produced public interest advertisements.”

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