Corporate Accomplishments 2014

Editor’s Note: Each of the companies participating in this year’s Top Companies survey was asked about its biggest accomplishments during the past year. Following are the responses of the head executives.

“We have continued to invest in our customers through engaging promotions with our Smiles loyalty program and in our assets through our canopy replacements and site upgrades at Sinajana, Fatima and East Agana and in the community through our contributions to, among others, Newspapers in Education, The Red Cross, American Cancer Society and the ‘Glow Stick Be Seen… Be Safe’ promotion.”

— Charles E. Ewart, president, Mobil Oil Guam Inc.

“Triple J was able to increase sales while significantly reducing costs by streamlining various operational processes or by working with suppliers and service providers to renegotiate major contracts.”

— Robert H. Jones, chairman and CEO, Triple J Enterprises Inc.

“During the year 2013, we achieved record revenues and began the closer integration of our sister company in Saipan. Preparation began for our century year in 2014.”

— Desmond Graham, president and chairman of the board, Atkins Kroll Inc.

“Our greatest accomplishment was our ability to continually provide superlative services to a record-breaking number of ships and submarines (the warfighters) in Apra Harbor despite numerous ongoing improvement projects on the wharves.”

— Wayne L. Cornell, president and CEO, DZSP 21 LLC

“2014 has been a very challenging, yet rewarding, year for Black Construction having been selected and awarded the coveted Eagle Award, a national recognition for construction excellence bestowed upon Black by the Associated Builders and Contractors of America. This is the first Eagle Award for Guam’s Contractors Association Chapter, and we will continue striving for excellence on all of our projects to ensure that this will not be the last.”

— Ronald N. Tutor, president, Black Construction Corp.

“We introduced affordable roaming rates in the United States with a new Roam Like Home USA feature for residents and business customers; launched our 4G LTE network and invested in over $10 million in network upgrades by adding additional 3G and 4G LTE sites; launched the iPhone 5s, iPhone 5c, iPad mini and iPad Air; introduced Visual Voicemail Services for iPhone and Android users; and joined a consortium of seven telecommunications companies to develop a state-of-the-art trans-Pacific underwater cable system to be completed in 2016.”

— Robert Haulbrook, president and CEO, GTA TeleGuam

“Upgrades in our technology channels have been made to better respond to questions and needs of our customers. Our recently established Customer Contact Center has improved ways that customers can access services, have their questions answered and directly communicate with a customer associate through chats, email, telephone or simply coming in to our branches.”

— Lourdes Leon Guerrero, president and CEO, Bank of Guam

“The merge between MCV and Docomo Pacific and offering our new product FUSION Bundles: TV, mobile, online and home phone service package.”

— Jonathan Kreigel, CEO, Docomo Pacific

“Using an international tender process and the consolidated purchasing power of the FSM, in 2013 we were able to secure a long-term fuel supply agreement with an international oil company that will save us in excess of $7 million over the next five years. These savings will be passed on to our customers.”

— Jared C. Morris, CEO, FSM Petroleum Corp.

“In 2013, the Core Tech team took over two affordable Low-Income Housing Tax Credit housing projects on Guam, namely 72 affordable housing units at Summer Green and 81 affordable housing units at Summer Homes. Also last year, our team was the successful bidder for the 2013 LIHTC Qualified Allocation Plan, wherein 240 senior citizen affordable housing units at Summer Town Estates will be developed.”

— Conchita D. Bathan, CEO, Core Tech International Corp.

“Despite the economic challenges in 2013, Jones & Guerrero managed to keep and maintain its revenue for this year compared to that of last year.”

— Elaine C. Jones, president and chairwoman, Jones & Guerrero Co. Inc.

“Ambros Inc. broke ground for the new Harmon warehouse facility.”

— Frank S.N. Shimizu, president and CEO, Ambros Inc.

“We are proud of winning the rebid of the Naval Facilities Engineering Command Pacific contract to provide base operations support to the U.S. Navy and Air Force in Guam and throughout the Marianas. This award reflects our past accomplishments and enables us to provide continued support for U.S. military installations in the region and the Guam community.”

— Charles L. Harrington, chairman, CEO and president, Parsons Corp.

“In late 2013, First Hawaiian Bank was the first local bank to introduce mobile banking on Guam and Saipan providing our customers with the latest technology in banking.”

— Robert S. Harrison, chairman, CEO and president, First Hawaiian Bank

“The refurbishment of the main tower rooms and the addition of new areas: the Lanai, Banyan Point and Beachside Cabanas.”

— Makoto Yasuhara, general manager, Premier Ken Guam LLP, which does business as the Hilton Guam Resort & Spa

“The most significant accomplishment of PIC Saipan in 2013 was its ability to greatly surpass the preceding year’s revenue by approximately $4.5 million, or about 19% from 2012 revenues, which was primarily attributed to the effective execution of yield management, room category control and operational efficiency strategies of the management.”

— Hiroki Sugie, general manager, Pacific Islands Club Saipan

“In the past year, we completed 12 acres of reclamation to provide a 1,000-foot runway safety area extension for the Majuro International Airport. The project was funded through the [Federal Aviation Administration’s Airport Improvement Program] with contributing funds from the [Marshall Islands].”

— Joseph “Jerry” Kramer, president and CEO, Pacific International Inc.

“In 2013, Coast360 became the first and only local credit union in Guam to be designated as a U.S. Small Business Administration preferred lender after demonstrating a proficiency in processing and servicing SBA-guaranteed loans. Shortly thereafter, Coast360 was granted the [U.S. Department of Agriculture] Rural Development Single Housing Guaranteed Loan Program Lender status.”

— GenerDeliquina, CEO, Coast360 Federal Credit Union

“We established [the Bank of the Marshall Islands] scholarship fund, which we donate to the [Republic of the Marshalls Islands Scholarship Fund] and the College of the Marshall Islands Endowment Fund to pay tuition for those low-income families.”

— Patrick Chen, president, Bank of the Marshall Islands

“Increased our staff engagement by over 30% during the year leading to much improved service to our customers.”

— John W. Wade, CEO – American territories, ANZ Guam Inc.

“Our single biggest accomplishment during the past year was having two seasoned industry leaders, Donna MunaQuinata and Vince Mafnas, join our management team. This has resulted in greater customer confidence in our company and fueled our steady growth that we believe will continue well into the future.”